Frequently asked questions about Axios

Axios is a medical wellness center in Doral, Florida, offering care in person and by telehealth. We provide weight-management, anti-aging and energy, sexual health, hair-restoration, medical skincare and supplement programs, with plans reviewed and supervised by licensed providers under the medical leadership of Dr. Ana Elosegui, MD. Care is available in English, Spanish and Portuguese.

We are at 8726 NW 26th St, Suite 24, Doral, FL 33172. We are open Monday to Friday, 9 AM to 5 PM, and Saturdays, 9 AM to 2 PM; we are closed on Sundays. You can call or text us on WhatsApp at 786-988-4793.

During your consultation, by telehealth or in person, a licensed provider talks with you about your medical history, the medications you take, your needs and your goals to determine a personalized plan that is right for you. We explain the options, what is realistic to expect and the next steps, with no obligation.

Yes. The initial consultation is free and carries no obligation. If you decide to start a treatment after the evaluation, we go over the cost with you clearly before you begin, so there are no surprises.

Yes. You are welcome to walk in during our opening hours and our team will help you. We still recommend booking a free consultation to secure your time with a licensed provider, especially if you want to start a treatment.

Yes. Our treatments and consultations are for adults 18 and over.

A list of the medications and supplements you take, your allergies, any health conditions or recent or upcoming surgery and, if you have them, recent lab results. If you are pregnant, breastfeeding or planning a pregnancy, tell us from the start.

Yes. Our team provides care in English, Spanish and Portuguese, both at the center and by telehealth, and the website is available in all three languages.

Yes. You have a telehealth consultation with one of our licensed providers, who evaluates your needs and determines the right option for you. Once a treatment is approved, you can pick it up at our Doral center or, for eligible treatments, have it delivered to your home. Follow-up can also be done remotely.

Yes. We want receiving your treatment to be simple and convenient. Home delivery is available for eligible treatments. If a treatment requires a prescription, you first have a telehealth consultation with one of our licensed providers, who evaluates your needs and determines the right option for you. Once approved, our team guides you through the next steps.

Prescription treatments are prepared by the licensed 503A and 503B pharmacies we work with, under quality and safety standards. They arrive sealed from the pharmacy, in discreet packaging and with instructions. Supplements and skincare products are available at our Doral center.

It varies by product or medication — some need refrigeration. Always follow the storage instructions on your label and, if you are unsure, ask us before using it.

It depends on the treatment. Prescription treatments require evaluation and approval by a licensed provider, always after a consultation. Supplements and over-the-counter skincare products do not require a consultation, although we recommend asking us if you take medications or have a health condition.

Yes. Every plan is reviewed and supervised by licensed providers, under the medical leadership of Dr. Ana Elosegui, MD, a family-medicine physician with more than 45 years of experience. Dosing is determined individually and follow-up is part of the plan.

Not by default. Axios does not perform lab work at the center; if your provider believes labs would help guide your plan, they may order them through an outside lab and review the results with you. If you already have recent results, bring them to your consultation.

It depends on the treatment and your history. Some options are not recommended during pregnancy or breastfeeding, or with certain medical histories or medications. That is why everything starts with an evaluation: your provider determines what is appropriate and safe for you and explains the risks and benefits before you begin.

Contact us. Most side effects are manageable, and we adjust your plan. Your feedback matters and helps us make the right adjustments to your care. If you have a severe symptom, seek emergency care right away.

Yes. Tell your surgeon and anesthesiologist about any GLP-1 medication, as it can affect anesthesia, and let us know in advance so we can guide you on the timing of your treatment.

The cost depends on the plan your provider recommends after the evaluation, which is why we do not publish general prices. We go over it with you clearly during the free consultation, before any treatment begins, so you can decide with full information.

We offer several payment and financing options for your convenience. We accept Zelle, debit cards and credit cards, plus flexible financing through Klarna, Affirm, Afterpay and CareCredit. Choose the option that best fits your needs.

Our programs are generally private pay: insurance rarely covers wellness or weight-management treatment, and coverage varies by plan. We provide receipts and any documentation you need in case your plan offers out-of-network reimbursement. Physician-supervised medical treatment is typically an eligible expense for HSA and FSA accounts; confirm with your plan.

Yes. You can finance your plan through Klarna, Affirm, Afterpay or CareCredit, depending on your preference and approval. Our team explains the available options at your consultation.

Fill out the contact form, call or text us on WhatsApp at 786-988-4793, or book online from the appointments page. A licensed provider will reach out, usually the same day, to confirm the date and the format you prefer: in person in Doral or by telehealth.

Our team is available to guide you, answer your questions and follow up on your treatment whenever needed. We evaluate how you are responding and adjust the dose or the plan as you progress.

Contact us before you run out. Your provider reviews your progress and decides whether to continue, adjust or pause the treatment — there are no automatic renewals, so every stage stays supervised.

Yes, with no fee and no minimum notice required. You can reschedule or cancel from the links in your appointment confirmation email, or text us on WhatsApp at 786-988-4793. If you can let us know ahead of time, we offer the slot to another patient.

Yes. We treat your health information confidentially, in line with applicable privacy rules (HIPAA). We use it only for your care and to communicate with you about your consultation. You can read our privacy policy in the footer.